Refund & Replacement Policy

Every product ships with a warranty window shown on its listing (e.g. 24 hours, 7 days, or lifetime). If a delivered account, invite link, or code stops working within that window and the fault is not on your side, we will replace it free of charge.

To claim a replacement, contact @noumanmughal007 on Telegram with your Order ID (starts with ORD-) and a short description of the issue.

• The product was never delivered and cannot be sourced within 24 hours.
• A manual order was cancelled by us (auto-refunded to your wallet).
• You were double-charged for the same order.

Refunds are credited back to your Gemini Pro Shop wallet balance, not to the original payment method. Wallet balance can be used for any future purchase.

• The account was used, changed, or logged out and can no longer be recovered.
• The warranty window has expired.
• The credentials were shared with a third party.
• Buyer's remorse — you changed your mind after delivery.

Cryptocurrency top-ups are non-reversible once confirmed on-chain. If you sent the wrong amount or to the wrong network, contact support with the transaction hash — we will investigate case by case.

Wallet refunds and replacements are typically processed within 30 minutes during working hours. Complex cases may take up to 24 hours.

All refund and replacement requests go through @noumanmughal007 on Telegram.